Shipping Policy

Delivery Coverage

We currently ship to mainland United Kingdom only, including England, Scotland and Wales. We are unable to deliver to Northern Ireland, the Channel Islands, Isle of Man, BFPO addresses or international destinations at this time.

If you are based outside these areas and wish to place an order, please contact us to discuss options.

Shipping Cost

We charge a single fixed rate of £4.99 per order, regardless of the number of boxes ordered. There are no hidden charges — the price you see at checkout is the price you pay.

Dispatch Times

We aim to dispatch all orders within 1–2 working days of payment being confirmed. Working days are Monday to Friday, excluding UK bank holidays.

Orders placed after 2pm on a Friday will typically be processed the following Monday.

Custom box builder orders may require an additional 1–2 working days as your box is hand-curated to your fandom selections.

Delivery Times

Once dispatched, please allow the following:

• Standard delivery — 2–5 working days after dispatch
• During busy periods (e.g. Christmas, Black Friday) — please allow up to 7 working days

These are estimates and not guaranteed delivery dates. Delivery timescales are subject to Royal Mail and courier network conditions.

Packaging

All mystery boxes are carefully packed to protect their contents during transit. We use robust outer packaging to ensure your items arrive in perfect condition. Gift boxes are packed so that the mystery is preserved right up until you open them!

Where possible we use recyclable and minimal packaging materials.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email. Tracking information will be provided where available depending on the delivery service used.

If you have not received your order within 10 working days of your dispatch confirmation, please contact us and we will investigate promptly.

Failed Deliveries

If a delivery attempt is unsuccessful, the carrier will typically leave a card with instructions for re-delivery or collection from a local depot. If an item is returned to us as undeliverable due to an incorrect address provided at checkout, we will contact you — redelivery may incur an additional shipping charge.

Please ensure your delivery address is complete and accurate when placing your order.

Lost or Damaged in Transit

In the unlikely event your order is lost or arrives damaged, please contact us within 14 days of the expected delivery date. Please keep all packaging and take photographs of any damage. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund. See our Returns & Refund Policy for full details.

Event & Convention Sales

Products purchased at events, gaming conventions and comic cons are available for immediate collection at the event. These purchases are not eligible for home delivery unless agreed at the point of sale. Event-specific terms will be communicated at the time of purchase.

Questions?

If you have any questions about shipping or delivery, please get in touch. We aim to respond to all enquiries within 1 working day.